Cancellation Policy

Cancellation Policy

To ensure the welfare of the birds is prioritised, all purchases made from WA Chickens inherently agree with the following cancellation policy:

  • Orders must be placed and paid in full four weeks prior to the expected delivery date (each hatch has two delivery dates, typically the Friday and Saturday of the hatch week, the applicable delivery date is the earlier of the two). Orders should be placedvia the WA Chickens website, by emailing us or via phone on 0450 166 370. Payment can be made via the WA Chickens website, or via EFT or credit card payment by phoning 0450 166 370 (invoices can be issued).
  • Orders unpaid by the four-week deadline will be cancelled. Customers will be offered the option of moving their order to a future date in line with time periods outlined in this policy.
  • Should an order be cancelled between two and four weeks prior to the expected delivery date, half of the relevant pre-paid funds are forfeited by the customer. The remaining pre-paid funds will be refunded to the customer via EFT.
  • Should all or part of an order be cancelled within two weeks of the expected delivery date, the full amount of relevant pre-paid funds are forfeited by the customer.
  • Should a customer wish to reduce their order within four weeks of the expected delivery date and this reduction change the value of the order as per the pricing structure, the order cost will be re-calculated, and the customer required to pay any additional cost as relevant.
  • Should a customer delay collection of their order beyond the expected delivery date, unless agreed upon prior with a representative of WA Chickens, WA Chickens reserves the right to charge an additional $1 per day per chick to provide adequate care until the order is collected.
  • WA Chickens reserves the right to refuse orders from customers who repeatedly cancel, make late payments, delay collections or who are found to engage in questionable animal husbandry practices.
  • Exceptions to this policy will only be made via prior agreement with a representative of WA Chickens.